Support Monkeys, vol II
There are a few things that I have learned when it comes to Information Technology.
- Do your homework on new tech, but don’t let it bog you down
- Research the shit out of new tech if it has 80% plausibility
- Plausibility implies that the tech improves the process, supports the business plan, and addresses a weakness
- If the tech does not fulfill all of those criteria, it is not worth talking about, “what-ifs” are a waste of time
- Don’t hesitate on tech purchases once the homework is done
- Management does not know best, regardless of their own belief that they do
- If the criteria are satisfied and ROI is feasible, management should not argue
- People require finesse, but good tech should not
- Critical thinking and tech troubleshooting are one and the same
- If you suck at general troubleshooting, then yes, you do suck at logic, and yes, I will not value your opinion.
- Learning is a collaborative process, and yes, I will laboriously step you through the logic until you fucking get it
- It may seem to be a waste of time, but if it improves your skills, then shut the fuck up
- Continuous learning does in fact include degree programs, certs are not all that
- Certs are as valuable as a golden dollar… shiny at first, but not worth that much in the real world
- Someone who rests on laurels can do so in the street
- All tech jobs are mostly the same… it is the individual that makes it work, not necessarily the experience (although it helps)
- Give me a people person, and I will give you a hundred reasons why they won’t make a good techie
- Give me a good techie, and I will give you a hundred reasons why they won’t make a good manager
- A good manager is a person that learns that there is a fine line between the two worth walking
- Documentation is 80% of the job
- Yeah that may suck, but it is the only way it will work well in the long run
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