Support Monkeys, vol II

There are a few things that I have learned when it comes to Information Technology.

  1. Do your homework on new tech, but don’t let it bog you down
  2. Research the shit out of new tech if it has 80% plausibility
  3. Plausibility implies that the tech improves the process, supports the business plan, and addresses a weakness
  4. If the tech does not fulfill all of those criteria, it is not worth talking about, “what-ifs” are a waste of time
  5. Don’t hesitate on tech purchases once the homework is done
  6. Management does not know best, regardless of their own belief that they do
  7. If the criteria are satisfied and ROI is feasible, management should not argue
  8. People require finesse, but good tech should not
  9. Critical thinking and tech troubleshooting are one and the same
  10. If you suck at general troubleshooting, then yes, you do suck at logic, and yes, I will not value your opinion.
  11. Learning is a collaborative process, and yes, I will laboriously step you through the logic until you fucking get it
  12. It may seem to be a waste of time, but if it improves your skills, then shut the fuck up
  13. Continuous learning does in fact include degree programs, certs are not all that
  14. Certs are as valuable as a golden dollar… shiny at first, but not worth that much in the real world
  15. Someone who rests on laurels can do so in the street
  16. All tech jobs are mostly the same… it is the individual that makes it work, not necessarily the experience (although it helps)
  17. Give me a people person, and I will give you a hundred reasons why they won’t make a good techie
  18. Give me a good techie, and I will give you a hundred reasons why they won’t make a good manager
  19. A good manager is a person that learns that there is a fine line between the two worth walking
  20. Documentation is 80% of the job
  21. Yeah that may suck, but it is the only way it will work well in the long run

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